(1st of October 2022)
We/Us/Our/Agile Solutions means https://happy-georgia.com, owned and operated by Agile Solutions LLC.
You/Your/Yourself means the user of the website.
We respect your privacy, and we also seek to protect your data. Kindly be informed that we will treat your data in strict confidence and by the requirements of the general data protection regulation (GDPR) on the protection of natural persons concerning the processing of personal data on the free movement of such data. The law became effective on the 25th of May 2018 and repealed directive 95/46/EC.
What kind of personal user data is collected?
Personal data is any information that identifies you as an individual or relates to an identifiable individual. Agile Solutions collects personal data in various ways, such as the following:
* from the website itself – when a query is sent through the contact form;
* from yourself either through digital mediums such as email correspondence or else through non-digital mediums;
* from the order form found on our website;
* other sources include social media platforms, publicly accessible data, and third parties.
* analytics data collected by third parties
* infrastructure provider keeps records of all visitors
When we collect personal data from third parties, we shall inform you about the source of such personal data and the categories of personal data we collect and process. The latter information shall not be provided to you if we are specifically prohibited from disclosing such activity according to the law.
It is very important to understand what data is specifically collected and, more importantly, which categories of personal data. Agile Solutions requires you to receive your contact details, such as your name, surname, and email address, when you contact us through the contact form found on our website to reply to your message.
Agile Solutions shall also collect personal data when you fill in our order form on our website. Indeed, we would collect your contact details, such as your name, surname, email address, mailing address, and phone number; your billing information, such as your billing address. Kindly be aware that this information is collected to process and register your order for certain products or services.
We would also collect personal data automatically through the website itself. The contact form on our website would record the information about your browsing session, your IP address, and the time of your ordering. Our cookies policy, found further hereunder, explains it clearly.
When you provide us with personal data concerning other persons rather than yourself, we would be of the understanding that you have the necessary authority from the said persons to provide us with their data.
Why do we collect personal data?
It is very important to understand that we do not request personal data concerning your person other than those we need to satisfy legal requirements or the data you provide us when you request our services.
Apart from the data collected to provide you with the service requested, we would also collect legally required data to manage and keep for a certain period. Any data that we think is in our legitimate interests.
What are the purpose and the legal basis of data processing?
Contact details about yourself are collected to open a record of yourself in our system. The data is processed based on our legitimate interest (our interest is to have accurate data) and a contractual or technical necessity. Contact details and communication data are also processed to manage our business relationship with you.
IP addresses are collected to monitor the usage and traffic on our website.
The purpose for which we collect your data is varied and includes the following:
* to fulfill your order;
* send you an order confirmation;
* send you the requested product or information;
* reply to customer service requests;
* keep open communication with you;
* site optimization and application troubleshooting;
* reply to your queries and concerns.
Hence, as you can notice, data would be processed to fulfill our obligation to you.
Kindly note that if data is processed for a new purpose other than the abovementioned, we shall immediately inform you.
We will not use the information provided for any other commercial purpose than ours.
It is also important to highlight that we cannot provide you with the service you require if certain data is not provided to us.
What happens when processing is based on consent?
When Agile Solutions needs to process certain personal data and cannot find any legal ground for the said processing, we shall request your consent before proceeding with the data processing. We shall never assume that we have your consent. In this respect, we shall obtain your consent clearly and affirmatively and request your specific permission unambiguously. You shall have the right to withdraw your consent any time you want, and the withdrawal shall occur in the same manner the consent has been given.
When you withdraw your consent, we can continue to process your data if we determine another legal ground to process the data apart from your consent.
Kindly be aware that Agile Solutions may intercept some mail and emails addressed to individuals within the company. Indeed, we might intercept mail to detect and prevent any crime, identify the correct recipients, or ensure correspondence is dealt with our staff is away from the office or after a staff member’s resignation.
In the case of emails, we may reject, delay or remove content from emails that have a nature, content, or attachments that may disrupt our systems or because they may pose security issues such as viruses.
We may also filter out emails containing certain content because the content is offensive or the email is unwanted or considered spam. Unfortunately, this may result in “innocent” emails being affected in certain circumstances, but we try to reduce such occurrences.
Most email messages from Agile Solutions have been automatically scanned. They should be free from viruses, malicious code, scripts, or other executable attachments. However, the accuracy of scanning products is not guaranteed. The recipient(s) should therefore carry out any checks they deem appropriate in this respect. We cannot be held responsible for loss of or damage to data or other damages resulting from such actions out of our control. All email messages from us are sent in good faith. We cannot be held responsible for any modification by any virus or other third party after they have been sent. All messages are intended for the recipient only. Suppose you are not the intended recipient, specifical member’sified as the address on the email. In that case, you should delete the message and all its attachments. You are prohibited from using, reading, disclosing to any person, or acting on the information and/or its contents. You should also notify us as soon as possible of this fact.
Also, it is important to understand that data sent through electronic means, such as the internet, could be transmitted across international borders. Even if the sender and the receiver are located in the same country., Agile Solutions shall not accept any responsibility or liability for the security of your data in transit through the internet. The transfer of data from you to us can take place through other mediums, such as Whatsapp, Zoom, or Skype, which run on the internet.
Disclosure of personal data.
We do not disclose the details collected from you as a visitor to any third party unless you give us your consent to do so or in the instances indicated below.
* to prevent, detect or suppress fraud;
* to protect and defend our rights and property or that of users of our website;
* To protect against abuse, mésuse or unauthorized use of our website;
* to protect the personal safety or property of users of our website (e.g., if you provide false or deceptive information about yourself or attempt to pose as someone else, we shall disclose any information we may have about you in our possession to assist any investigation into your actions);
* for any purpose that may be necessary for the performance of any agreement you may have entered into with us or as may be allowed or required by or under any law;
* for any purpose that may be necessary for the management, maintenance, and upkeep of our website and the administration, maintenance, and upkeep of marketing initiatives such as the management of email marketing as well as communications via email;
* to comply with any legal obligation, such as to comply with a subpoena or similar legal process; as approved or authorized by any other law; and if Agile Solutions is involved in the future in a merger, acquisition, restructuring, or sale of all or a portion of its assets. (in this case, we will notify you via email, or we shall display a prominent notice on our website to remark on any changes in ownership or uses of your personal information, as well as any choices you may have regarding your data).
We shall only process data within the EU/EEA. Or any other non-EEA country considered by the European Commission to provide adequate protection. If, for any reason, data is transferred to countries not listed by the European Commission to have a good level of protection, we would put in place additional adequate measures apart from all the appropriate safeguards that we would implement following the GDPR.
Sharing of personal data.
Personal data shall be shared with adequate and authorized personnel of Agile Solutions and with any of our service providers who would facilitate the website’s usage. Data would only be shared to provide you with the requested service or because we have a lawful reason to share the data, which does not necessarily require your consent.
Currently, we share your data with our IT service providers, which maintain and support our IT system and website. Nevertheless, it is important to understand that such data sharing shall be restricted and under our control. We will also share data with public authorities if there is a legal obligation.
Security of personal data.
We use reasonable efforts to safeguard the confidentiality of all personal data that we process relating to you. We regularly review and enhance our technical, physical, and managerial procedures to protect your data. We make all efforts to prevent unauthorized access, improper use or disclosure, modification, and unlawful destruction or accidental loss.
In this respect, kindly be informed that we have implemented security policies, rules as well as technical measures to protect the personal data that we have under our control. All our employees and data processors, who have access to and are associated with personal processing data, are further obliged to respect the confidentiality of our visitors’ data. Nevertheless, kindly be aware that the internet is not a secure medium by its very nature. Data sent via this medium can potentially be subject to unauthorized acts by third parties. Indeed, we cannot guarantee the privacy or confidentiality of any information passing over our website. As explained earlier, we shall accept no responsibility or liability for the security of your data while in transit through the internet.
Authorized third parties, or our service providers, are required by the GDPR itself to apply appropriate technical and organizational security measures to protect the data they shall have access to from us.
We shall consider the purpose for which the data shall be obtained to understand how long we can retain your personal data. Data shall only be kept for as long as it is necessary. To define the latter, we shall look at the data we have collected on you and our relationship with you.
To determine the actual retention period, we shall look to see whether any law obligates us to retain certain data for a certain period. In this case, we would keep the data for as long as that specific law says, as we have a legal obligation to do so.
Consequently, we shall ascertain whether there is any law that you could invoke against us after our professional relationship with you ends. In this case, we would look at the prescriptive period during which you could bring an action against us. We shall keep that data for all the time we deem it necessary. So that we can defend ourselves against any claims or actions by you or any other third party.
When your data is no longer needed, we shall delete it. Or, we shall anonymize it not to be able to link the data with an identifiable pevisitors’ks to third-party websites.
Our website also uses a technology called “cookies.” a “cookie” is a temporary storage file that may be created by your computer and stored on your system. Cookies enable us to collect information about how our website and services are being used and to manage them more efficiently. These cookies are created for each session when you visit our website.
The information so gathered through cookies may include the following:
* the date and time when you access our website;
* The website pages that you view and any download that you may make through such pages;
* whether or not such viewing or download is successful;
* the internet address of the website or the domain name of the computer from which you access our website;
* The operating system of the machine running your web browser; and the type and version of your web browser.
Kindly note that you may reject all or certain cookies used by our website and modify your web browser preferences. Nevertheless, kindly note that if you reject all cookies, you might be unable to use some of the services available on our website. Moreover, kindly note that you may set your browser in a certain way to be notified when you receive a cookie. So that you can choose whether to accept the cookie or not. In this regard, you should note that if you do so, this may materially distort the quality of service and data you receive. Thus, you would be doing this at your own risk.
Suppose the product you are using has digital certificates/certificate signatures. In that case, your name and related details may be displayed as part of any certificate issued to you. It will be seen by those whose certificate or signature is presented or who rely on itparty’sdetails may also need to be entered into a related status directory of certificates issued.
Apart from cookies, other technologies used are beacons, tags, and scripts used by Agile Solutions and our partners, such as marketing partners, Agile Solutions affiliates, analytics, or service providers like our website-based chat service provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and gathering demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. You may obtain additional information about cookies by visiting websites such as allaboutcookies.org.
Some features on the website are also using third-party cookies that are not under Agile Solutions’ control but are related to. Among others, Google. You need to reject third-party cookies through your browser cookies settings if you do not want to receive third-party cookies. If you reject third-party cookies, your ability to use the related features may also be limited.
log files – as is true of most websites, we (Agile Solutions and technical partners) gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (isp), referring/exit pages, operating system, date/time stamp, or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you and to improve marketing, analytics, or site functionality.
We may display personal testimonials of satisfied customers on our website and other endorsements. These testimonials are pulled from a third-party service provider, which may ask for your personal information, including your name and email address. However, we do not post personally identifiable information on our website.
Data subjects’ rights.
As a data subject, the individual on whom we collect and process data has certain rights:
Right of access
You have every right to request whether we are processing any data about you at any time. You can ask us to provide you with the data we have on you. Why do we process it. With whom we disclose that information. The retention period of that data. Where we got the data?users’your rights are. How can you file a complaint if we transfer your data abroad and if we carry out automated decision-making? We shall accede to your request within a month, which can be extended to two months if we can’t accede to your request in one month.
Right of restriction
You can ask us to restrict the processing of your data when it is unlawful. When we no longer need your data for the purposes for which Agile Solutions’ collected. When the accuracy of the information is questioned. Once we receive your request to restrict our processing of your data, we can only process the data if we have your consent. For the exercise or defense of legal claims. For the protection of the rights of another individual. For any reason about the public interest.
Right of rectification
You have the right to request us to rectify/amend any data we may have on you.
Right of erasure
You also have the right to ask us to delete your data. We shall only accede to this request if the data is no longer necessary for the purposes for which it has been collected. If consent has been withdrawn. And if data processing was unlawful. We shall not accede to your request if we have a legal obligation to retain the data or else for the exercise of any legal claims.
Right to data portability
you can ask us to provide you with a copy of your data in a commonly used machine-readable format to have that data transferred to another data controller. It shall only occur when data processing is based on consent or the performance of a contract or is carried out by automated means.
Right to object
You shall have the right to object to processing your personal data when performing a task in the public interest or pursuing our legitimate interests or those of a third party. When we receive an objection from you, the data processing shall cease unless we can provide you with legal grounds to let us continue processing your data. Even if you filed a complaint about it. When we process data on the performance of a contract based on a legal obligation or protecting your interests, then this right cannot be used by yourself.
Right to file a complaint
You can file a complaint with the supervisory authority. We suggest first to try and contact us before the complaint is filed.
You have the right to request any of the above rights, to which we shall reply within one month. However, before we proceed to look at your request, we would need to verify your identity. We can refuse any of your submissions if we have a legal obligation that allows us to do so, such as when you request to delete your data. We are obliged by a legal obligation to keep that data, as can’tined in more detail above in the retention period section.
Your requests should be directed to our customer support at email@example.com.
Agile Solutions LLC, Tbilisi – registered in Georgia n° 405591097 Agile Solutions LLC also trading under the trademark happy Georgia proprietorship of https://happy-georgia.com registered offices: Nutsubidze street, building 1, ent 2, flat 25 – 0177, Tbilisi, Georgia
for general information: firstname.lastname@example.org
for data protection matters: email@example.com